Question 1

How do I open an account on Pulse88?

Accepted Answer

Opening an account on Pulse88 is quick and easy — just three simple steps:

First registration page and enter your name, mobile number, and date of birth.
Create a strong password and agree to the terms and conditions.
Verify with the OTP sent to your mobile — and your account is ready!

Registration is free and takes just 2 minutes.

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Question 2

What is the minimum age to register?

Accepted Answer

You must be at least 18 years old to register on pulse88. This is a condition of our license and Responsible Gaming Policy section. If the date of birth entered during verification shows the user is under 18, registration cannot be completed. Was this answer helpful? Yes No

Question 3

Can one person open multiple accounts?

Accepted Answer

No. Each person may only operate one Pulse88 account. If multiple accounts are created, all of them will be closed and all bonuses will be forfeited. If you're having trouble with an existing account, please contact support. Was this answer helpful? Yes No

Question 4

What should I do if I forget my password?

Accepted Answer

If you've forgotten your password, the easiest option is to log in via mobile OTP — Login — you can log in without a password. To reset your password, contact live support; once your identity is verified, you'll be able to set a new one. Was this answer helpful? Yes No

Question 5

I want to change my mobile number — how do I do that?

Accepted Answer

If you still have access to your old number, log in and update it from your profile settings. If you no longer have access, you'll need to verify your identity (NID or passport) and request the change through our support team. Was this answer helpful? Yes No

Question 6

When is KYC verification required?

Accepted Answer

KYC is not required for regular betting or small withdrawals. However, for larger withdrawals (৳50,000+), account detail changes, or security purposes, you may occasionally be asked to provide a photo of your National ID or passport. The process is straightforward and is completed within 24 hours. Was this answer helpful? Yes No

Question 7

My account is locked — what do I do?

Accepted Answer

Multiple incorrect password attempts will temporarily lock your account for 30 minutes. After that, try logging in via OTP. If the issue persists, email support@pulse88.app or reach out via Live Chat. Was this answer helpful? Yes No

Question 8

How does the referral code work?

Accepted Answer

If you enter a friend's referral code during registration, both of you receive a bonus. Once the referred friend makes their first deposit, the referral bonus will be credited to your account. You can find your own referral code in your profile after logging in. Was this answer helpful? Yes No

Question 9

Which payment methods can I use to deposit?

Accepted Answer

Pulse88 currently supports the following payment methods:

bKash — Most popular, instant
Nagad — Fast & Easy
Rocket (DBBL) — secure transactions

Learn More Transactions Page here.

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Question 10

What is the minimum deposit amount?

Accepted Answer

The minimum deposit at Pulse88 is just ৳100. A minimum first deposit of ৳200 qualifies you for the welcome bonus. There is no maximum deposit limit, though KYC verification may be required for larger amounts. Was this answer helpful? Yes No

Question 11

How long does a withdrawal take?

Accepted Answer

Withdrawals on Pulse88 are processed very quickly. Typically:

bKash & Nagad: average 3–10 minutes
Rocket: average 5–15 minutes
Requests made between 12:00 AM–6:00 AM will be processed in the morning.

Once your withdrawal request is submitted, you can track its status directly in the app.

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Question 12

My balance hasn't updated after a deposit — what should I do?

Accepted Answer

First, wait 5–10 minutes. If the issue persists, contact us via live chat with your transaction ID and a payment screenshot. Our team resolves most issues within 30 minutes.

Keep the following information handy: Transaction ID, payment time, and amount.

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Question 13

What are the minimum and maximum withdrawal limits?

Accepted Answer

Minimum withdrawal is ৳300. Daily withdrawal limit is ৳50,000 for standard accounts. Verified accounts enjoy higher limits. Separate withdrawal policies apply for High Roller members. Was this answer helpful? Yes No

Question 14

Are there any fees for deposits or withdrawals?

Accepted Answer

Pulse88 charges no deposit fees. A small gateway fee (0.5–1.5%) may apply on withdrawals, as set by the payment provider. Pulse88 itself does not charge any withdrawal fees. Was this answer helpful? Yes No

Question 15

What should I do if my withdrawal request is cancelled?

Accepted Answer

The most common reasons for a cancelled withdrawal are: unmet wagering requirements, incomplete account verification, or an incorrect payment number. If cancelled, the funds are returned to your balance. Contact support to find out the exact reason. Was this answer helpful? Yes No

Question 16

Where can I check my account balance?

Accepted Answer

After logging in, your balance is displayed in the top right corner. To view your full transaction history, go to "My Account" > "Transaction History", where you'll find a complete record of all deposits, withdrawals, and bets. Was this answer helpful? Yes No

Question 17

How do I claim the welcome bonus?

Accepted Answer

Your first deposit after registration automatically earns you a 100% welcome bonus — no separate claim needed. Deposit a minimum of ৳200 and receive a bonus of up to ৳5,000.

The bonus is instantly credited to your bonus balance.

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Question 18

What are wagering requirements and how do I meet them?

Accepted Answer

Wagering requirements refer to how many times you must bet your bonus amount before you can withdraw it. Pulse88's welcome bonus carries a 15x requirement — meaning a ৳1,000 bonus requires ৳15,000 in total bets. The time limit is 30 days.

To view full bonus terms and conditions Bonus Page and Terms & Conditions here.

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Question 19

How do I claim the daily login bonus?

Accepted Answer

Each day you log in, you'll see a "Claim Daily Bonus" button on your dashboard. Just click it and the bonus will be added to your balance. Log in 7 days in a row to unlock a special weekly bonus. Was this answer helpful? Yes No

Question 20

What should I do if a bonus goes missing or gets cancelled?

Accepted Answer

Common reasons for bonus cancellation include: expiry, unmet wagering requirements, or a terms violation. If your bonus is missing or has disappeared, contact us via live chat — we'll review your history and resolve the issue promptly. Was this answer helpful? Yes No

Question 21

How do I get cashback and free bets?

Accepted Answer

Weekly cashback is credited automatically — every Monday, a set percentage of your previous week's net losses is returned to your balance. To receive free bets, visit the promotions page and place bets on qualifying matches. Was this answer helpful? Yes No

Question 22

Where can I get a promo code and how do I use it?

Accepted Answer

Pulse88 occasionally offers promo codes for special events. These codes Bonus Page or via email. To use it, simply enter the code in the "Promo Code" field when making a deposit or claiming a bonus. Was this answer helpful? Yes No

Question 23

How do I earn and use reward points?

Accepted Answer

Reward points are earned automatically on every bet. Points can be redeemed for bonus cash, free bets, or special prizes. To learn more, Rewards Page here. Was this answer helpful? Yes No

Question 24

Which sports can I bet on at Pulse88?

Accepted Answer

Pulse88 offers betting on more than 30 sports. The most popular include:

Cricket — IPL, BPL, ICC Tournaments
Football — Premier League, La Liga, Champions League
Tennis, Badminton, Basketball
E-Sports & Virtual Games

Learn More Sports Betting page here.

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Question 25

How does live betting work?

Accepted Answer

Live betting (in-play betting) means placing bets while a match is in progress. On Pulse88, odds update in real time during live matches. Read the game and bet accordingly — live betting is more thrilling, but quick decisions are key. Was this answer helpful? Yes No

Question 26

Can I cancel a bet after placing it?

Accepted Answer

Once a bet is placed, it generally cannot be cancelled. However, in certain situations — such as a match cancellation, change of venue, or a technical error — the bet may be automatically voided and your funds returned. Was this answer helpful? Yes No

Question 27

What is an accumulator or parlay bet?

Accepted Answer

An accumulator bet means selecting multiple outcomes on a single bet slip. If all selections are correct, all the odds are multiplied together, significantly boosting your potential winnings. On Pulse88, you can add up to 25 selections in a single accumulator. Was this answer helpful? Yes No

Question 28

When will I receive my winnings?

Accepted Answer

Bets are settled as soon as the match ends, and any winnings are instantly credited to your main balance. For live bets, settlement occurs once the outcome of the event is confirmed. Was this answer helpful? Yes No

Question 29

What is the minimum bet amount?

Accepted Answer

The minimum bet at Pulse88 is just ৳50. Limits may vary across different markets. High Roller members enjoy significantly higher maximum bet limits. High Roller Page Learn more. Was this answer helpful? Yes No

Question 30

Where can I find betting analysis and tips?

Accepted Answer

Pulse88's Analysis page Get match predictions, statistics, and expert opinions. Detailed analysis is published before every major match — use these insights to make smarter betting decisions. Was this answer helpful? Yes No

Question 31

Is Pulse88 completely safe?

Accepted Answer

Yes. Pulse88 uses AES-256 encryption and SSL certificates. All transactions are encrypted and security is monitored 24/7. View our Privacy Policy Read. Was this answer helpful? Yes No

Question 32

Is my personal information shared with third parties?

Accepted Answer

Pulse88 never sells your personal information to third parties. Only the minimum data necessary for payment processing and legal compliance is used. Learn more In the Privacy Policy available. Was this answer helpful? Yes No

Question 33

I think my account has been hacked — what should I do?

Accepted Answer

Act immediately: (1) change your password, (2) notify us urgently via live chat, (3) request an account lock. Our security team will respond within 5 minutes and launch an investigation. Was this answer helpful? Yes No

Question 34

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Profile > Security Settings and enable "Two-Factor Authentication". Mobile OTP automatically serves as the second step. With 2FA active, no one can access your account even if they know your password. Was this answer helpful? Yes No

Question 35

How do I stay safe from fake Pulse88 sites and scams?

Accepted Answer

Always access Pulse88 by typing pulse88.app directly into your browser. Pulse88 will never ask for your password or OTP via email or SMS. Do not click on suspicious links. Always verify that our site URL begins with https://. Was this answer helpful? Yes No

Question 36

Can I log out from other devices?

Accepted Answer

Yes. Go to Profile > Security > "Log out of all devices" to end all active sessions. Use this feature if you suspect an unrecognized device has logged into your account. Was this answer helpful? Yes No

Question 37

How do I self-exclude?

Accepted Answer

Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose a break of 30, 90, or 180 days, or opt for a permanent exclusion. Confirm with OTP and it takes effect immediately. For more details, Responsible Gaming page available. Was this answer helpful? Yes No

Question 38

How do I set deposit or betting limits?

Accepted Answer

Set daily, weekly, or monthly deposit and betting limits from Account Settings > Responsible Gaming. Limit reductions take effect immediately, but increases require a 72-hour waiting period. Was this answer helpful? Yes No

Question 39

Where can I get help if I develop a gambling problem?

Accepted Answer

Pulse88's support team is specially trained to assist with gambling addiction concerns. If you feel you have a problem, reach out confidentially via Live Chat. Self-exclusion is the most effective first step. Was this answer helpful? Yes No

Question 40

What is a cooling-off period and how do I activate it?

Accepted Answer

A cooling-off period is a temporary break of 1 to 30 days, during which no bets or deposits can be made. You can activate it instantly via Settings > Responsible Gaming. Was this answer helpful? Yes No

Question 41

How do Reality Check notifications work?

Accepted Answer

When Reality Check is enabled, a pop-up will appear at set intervals showing how long you've been playing and how much you've spent. You can then decide whether to continue or take a break. Was this answer helpful? Yes No

Question 42

How do I prevent minors from accessing Pulse88?

Accepted Answer

Pulse88 technically blocks registration for anyone under 18. If there are minors in your household, please use parental control software. If you notice any suspicious activity, report it to support immediately. Was this answer helpful? Yes No

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